"2021, Craig Polito has over 1,000 linkedin endorsements"
Kimberly Favazzo Patrum reviewed
ACP — 5 star "Craig is proven to be a professional and has depth to his knowledge. He is a strong trainer with service and sales BDC processes. He is well prepared and would wisely direct the company. I strongly recommend Craig Polito." May 16, 2018 |
Stephen Snow reviewed
ACP — 5 star "On behalf of everyone here in our newly renamed e-commerce department, I want to thank you for your visit and all your time last week. As I mentioned to Pat Moran, it would be an understatement to say that your visit was very successful. Everyone here found your suggestions and ideas helpful. In fact, Adolfo and I found Diane and Don actually putting into practice some of your word tracks. Imagine that. As we discussed, we would like to schedule you again for a follow up visit in about 90 to 120 days. I think it would be particularly useful for us to revisit our managers as well as to reinforce the message and to review our progress. Please don’t forget to send me the email templates you suggested along with a color copy of the buying cycle sheet. Many Thanks, again!" April 6, 2018 |
Patrick J. Moran reviewed
ACP — 5 star "To say it was absolutely terrific would be an understatement. Craig added a dimension to what we are already doing and what we had learned previously from Ken. If it is okay with you, we would really like to have him come back in about 90 or 120 days for a follow up to see how we have done. We got a lot of good suggestions that if implemented should help us get to a new sales level, and we would like to keep that momentum going by having Craig’s ongoing support on a fairly regular basis." April 6, 2018 |
Isabelle Baker reviewed
ACP — 5 star "I am writing to the three of you to let you know that we really appreciate Mr. Polito’s > assistance and dedication to setting up our BDC. Our dealership is currently in the process of changing over to R&R from ADP while, at the same time, starting our BDC. Our experience, as a whole, with R&R has been poor from a customer service position. We were apprehensive about Mr. Polito’s time with us. I was very pleased to discover that both the way he represents R&R and the way that he conducts business far exceeds almost every other R&R associate that came to our dealership. Mr. Polito was very helpful, friendly, professional, polite and effective. We appreciated his time and expertise and look forward to meeting with him again. Please recognize him for his good work and thank you for providing him to assist our dealership." June 07, 2005 |
Howard Sanders reviewed
ACP — 5 star "I just wanted you to know how happy I am with the progress of the center and how much it has helped my service department. Although we have pursued other avenues to improve our business and customer satisfaction, I certainly give a lot of credit for our increased business and customer satisfaction to this department." April 29, 2005 |
George LaPerche reviewed
ACP — 5 star Dear Sir, "I would like to commend the BDC for their fantastic performance. Since the implementation of the BDC we have had 2 record customer pay months, February and March. These are usually among the lowest gross profit months of the year. Last month, March, was an all time fixed operations department gross profit record. This month, April, we are on track to set another record. I attribute this directly to the implementation and performance of the BDC. Thank you." April 21, 2005 |
Paul Minner reviewed
ACP — 5 star "Craig Polito did an outstanding job of covering the T.I.P.S process. All of the Internet Managers were interested and active during this presentation. Craig covered the basics of selling cars over the Internet, but AMSI appears to lack a defined standard process to help them as a group to be more effective. There is a significant opportunity in this area to help this group of customers. Both John Hatcher and Steve Suggs mentioned that they wanted to have “CyberCar” Training again and in their original contract they had purchased days of training to go along with the web sites." March 11, 2005 |
"Robb Flowers reviewed
ACP — 5 star "I spent the better part of the day at Jim Burke today with Craig Polito. Let me first say that I was extremely impressed with Craig and will sleep better knowing that this account in his hands. I feel that the customer is also pleased with his attitude, professionalism, industry and product knowledge, and his commitment to righting the ship. Before I left, I feel that Craig was well on his way to accomplishing the immediate goal of the dealership and that was to cancel their SSI service (current customer follow up system to the tune of 10-15K a month) at the Nissan store." December 19, 2003 |
Mark Rasmussen reviewed
ACP — 5 star "I would like to take the time to comment about the recent training visit by Craig Polito. After our initial launch of Contact Management a few months ago, we were left without a good "basic" working knowledge and ability to use this product in a real world environment. We knew about reports and information gathering capabilities etc. The problem began because there was little time spent reviewing just the basics to get started with. "Walking before running" as the saying goes. We were obviously empowered with too much data. Craig spent some quality time with us showing us how to simply apply some of the basic unsold customer follow up and how to use the thing effectively. The massive functionality of Contact Management seemed to lend itself to confusion, which Craig was able to simplify for us. His consulting talents and understanding of the car business has made all the difference in our ability to be successful with this new product. We just thought that you would want to know how effectively he has helped in turning around a situation that was quickly going down hill." December 4, 2003 |
Donna H. Bernstein reviewed
ACP — 5 star "Craig is really deserving of kudos for the job he is doing with this store. This is the pilot store for the AMJLR Contact Management program. Our relationship with AMJLR is volatile on it's best days and the customer has put up many barriers to our success. Craig has been single minded in his purpose - to help this dealer and to show AMJLR that they are wrong if they think their is a better automotive consulting and technology company. The primary contact for the store, Mark Burshear's has been very impressed by Craig and renamed what he does reality based consulting." October 15, 2003 |